It’s a great question – can a great strategy change a company’s culture for the better?  The team concludes that a healthy strategic process can drive changes in how a company behaves with each other internally and externally with customers.  Listen in to hear the details.

A healthy strategic process includes a focus on customers, cross-functional participation, debate, great facilitation and aligned decision-making.  Companies that want to improve their culture often find that these are the exact things they want to change about the current state.

In this episode, you will learn:

• The key first step for any company that wants to change their culture
• The case for why a solid strategic process can improve company culture
• Instructive cases about culture from J&J, GE and Enron

Here are some quotes from the team’s discussion:

• “Collaboration is the intersection of culture and strategy.”
• “A strategic process is a great laboratory for modeling a new culture.”
• “If you really want to understand your current state culture, ask customers!”

We hope you enjoy the discussion and gain some helpful insights.